What people will actually let an AI phone do
- Research
- Product Management
- AI
Portfolio — Case Studies in Depth
Portfolio
Seven engagements in depth — the mandate, the research design, the deliverables, and what the work established. Because this covers client strategy that is not public, the full write-ups are password protected.
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This portfolio is private
The case studies below include client strategy, unreleased product direction, and research findings shared under NDA. Enter the password to read them in full, or request access and I'll send you one.
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Expertise
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Personalization consent as the revenue constraint
- Research
- Product Management
- 0 → 1
- AI
Rebuilding self-service support
- Research
- Product Management
- Facilitation & Planning
Modernizing a fragmented research ecosystem
- Research
- Product Management
- Facilitation & Planning
- AI
Self-service that prevents the call
- Facilitation & Planning
- Product Management
- Research
Spotify for Artists — insights over dashboards
- Research
- Product Management
- Facilitation & Planning
When the model is good and the experience isn't
- Research
- Product Management
- AI
Taking a sports collectibles product to market
- Research
- Product Management
- 0 → 1
Rebuilt ridership is not loyal ridership
- Research
- Facilitation & Planning
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Want the detail behind a specific engagement?
Every case study here has a longer version — research plans, discussion guides, the artifacts, and what I'd do differently. If one of these is close to a problem you're working on, get in touch and I'll walk you through it.