Rebuilding self-service support
- Research
- Product Management
- Facilitation & Planning
Portfolio Spotify
Spotify for Artists — insights over dashboards
UX research & CX strategy lead
Establishing what artists, managers and labels actually need from analytics — and designing a maturity-driven model that ties the data to decisions rather than to charts.
- Research
- Product Management
- Facilitation & Planning
Private
The full case study is password protected
This write-up covers the context, the research approach, the deliverables, the measured impact, and what I'd do differently — the detail a hiring manager or prospective partner would want. Because it includes client strategy shared under NDA, it's behind a password.