Rebuilding self-service support
- Research
- Product Management
- Facilitation & Planning
Portfolio Simon Fraser University
Modernizing a fragmented research ecosystem
Digital strategy lead
Turning a research web presence spread across 120+ subsites into a unified, AI-ready, audience-centred platform — with the architecture validated against real user tasks before it was recommended.
- Research
- Product Management
- Facilitation & Planning
- AI
Private
The full case study is password protected
This write-up covers the context, the research approach, the deliverables, the measured impact, and what I'd do differently — the detail a hiring manager or prospective partner would want. Because it includes client strategy shared under NDA, it's behind a password.